Welcome to Carelon Behavioral Health’ Provider Online Services!
ProviderConnect User Manual
Login or register with ProviderConnect, an online tool that allows you to submit and check claims status, check member eligibility, update your provider profile, request inpatient and outpatient authorizations and more. ProviderConnect is easy to use, secure and available 24/7.
– This is instructions for everything related to the platform. Instructions about the Super User permissions is toward the end of the document.
Super User Registration
– This is the form that allows the Clinical Director or designee to be able to add and remove access to ProviderConnect. You will need to mark the Super User box and fill out the Super User info on the first page. Then VERY IMPORTANT
on the second page you will record the first managed user, so this might be a Clinical Director
as the Super User (first page) and Admission Counselor
as the managed user (second page).
Alternative Fax Request Process
– This is a demo of how a user can submit faxed requests directly to a clinician. This process is much more efficient from our perspective (fewer people have to touch the request). This process results in a much faster turnaround times for providers again because the request passes through fewer hands and there is no question about whether or not we got the request because you get an inquiry number when you hit submit.
Here you will find a wealth of information developed specifically for you, which include ProviderConnect and links to behavioral health resources.
If you have any questions, please don’t hesitate to contact us for assistance.
Kansas Customer Service: 1-866-645-8216