Members
- Substance Abuse and Treatment Services call 1-866-645-8216.
- Problem Gambling Treatment Services call 1-800-522-4700.
- Mental Health Services call 1-888-582-3759
- National Suicide Prevention Life Line call 1-800-273-TALK (8255).
- For information, tools, and other resources on hundreds of topics, including depression, stress, anxiety, alcohol, marriage, grief and loss, child/elder care, and work/life balance visit https://www.achievesolutions.net/achievesolutions/en/Home.do.
Providers
- Providers with claims questions call 1-800-397-1630. (Providers may also submit claims inquiries through Provider Connect)
- Provider Connect technical questions call 1-888-247-9311.
- Kansas Claims questions call 785-338-9018 or email Elizabeth.Bernasek@carelon.com
- Kansas Commercial questions call 1-800-397-1630
- Kansas Eligibility or Authorization questions call 1-866-645-8216 or email kansasclinical@carelon.com